EasySIGN installation or update blocked by security software, malware, cleanup tools, or Windows Smart App Control

Audience

This article is for EasySIGN users, IT administrators, and support teams who are troubleshooting installation, update, or startup problems caused by third-party security software, malware, cleanup tools, or Windows security features.

Primary use cases

Use this article when:

• The EasySIGN setup does not complete.

• The EasySIGN installer closes unexpectedly.

• A third-party security dialog appears during installation.

• EasySIGN components are blocked, removed, or quarantined.

• EasySIGN shows a missing DLL message after an update.

• A printer or plotter no longer responds after EasySIGN components are blocked or removed.

• Windows Smart App Control, CCleaner, antivirus software, or endpoint security may be interfering with EasySIGN.

• Adaware Web Companion is present on the PC.

Customer scenario

A user downloads or starts the EasySIGN setup, but the installation does not finish correctly.

During setup, a security tool or unwanted software may show a dialog. If that dialog is closed or blocks the installer, the EasySIGN setup may also close and remove temporary installation files.

In another situation, EasySIGN may have been installed successfully, but later shows missing DLL messages or output devices stop responding because required EasySIGN components were blocked, removed, or quarantined.

These situations require checking the PC security environment before reinstalling EasySIGN.

Summary

EasySIGN installation and startup can be affected by security software, malware, cleanup tools, and Windows application control features.

Known examples include:

• Adaware Web Companion, which should be treated as malware.

• Windows Smart App Control, which can block EasySIGN components.

• CCleaner, which may remove EasySIGN components.

• Antivirus or endpoint security products, such as Bitdefender, if they block or quarantine EasySIGN files.

EasySIGN Support can help identify that EasySIGN is being blocked, but third-party security software removal or malware cleanup must be handled by the customer’s IT administrator.

After the PC has been cleaned or the blocking rule has been corrected, reinstall the latest EasySIGN version.

1. Purpose and scope

This article explains what to do when EasySIGN installation, update, startup, or output behavior is affected by third-party security tools or Windows security settings.

It covers:

• Setup dialogs or security warnings during installation.

• Malware or unwanted software interfering with EasySIGN setup.

• Cleanup tools removing EasySIGN components.

• Windows Smart App Control blocking EasySIGN components.

• Missing EasySIGN DLL messages after installation or update.

• Reinstalling EasySIGN after the PC security issue is resolved.

This article does not explain how to remove malware or configure third-party security products in detail. Those tasks must be handled by the customer’s IT administrator.

2. Symptoms or customer problem

You may see one or more of the following symptoms:

• The EasySIGN setup does not complete.

• The installer closes unexpectedly.

• A security or malware-related dialog appears during installation.

• Temporary installation files are removed after the installer closes.

• EasySIGN installation worked before, but a later update or startup fails.

• EasySIGN shows a message such as:

• Cannot find or load Es64SpRESDUTC.DLL

• Trying to find Es64SpRESEngl.DLL

• A printer, plotter, or spooler-related function no longer responds.

• Required EasySIGN files appear to be missing.

• The issue starts after security software, Windows security settings, or cleanup tools have changed.

3. Cause or background

EasySIGN needs its installed program components to remain available and unblocked.

Some tools can block, remove, quarantine, or interfere with EasySIGN components.

Known causes include:

• Malware or unwanted software interfering with installation.

• Security software blocking the setup.

• Antivirus or endpoint protection quarantining program files.

• Windows Smart App Control blocking EasySIGN components.

• Cleanup tools such as CCleaner removing files that EasySIGN needs.

When this happens, reinstalling EasySIGN may not be enough until the blocking or cleanup cause has been resolved.

4. Solution

Ask the customer’s IT administrator to check the PC and security environment first.

The IT administrator should:

• Remove Adaware Web Companion if present.

• Treat Adaware Web Companion as malware.

• Check antivirus or endpoint security software, such as Bitdefender, for blocked or quarantined EasySIGN files.

• Check Windows Smart App Control if EasySIGN components are blocked.

• Check whether CCleaner or another cleanup tool removed EasySIGN files.

• Correct the blocking, quarantine, or cleanup behavior.

After the PC security issue is resolved, download and install the latest EasySIGN version again.

5. Step-by-step procedure

Step 1: Stop the failed installation or startup attempt

1. Close the EasySIGN setup if it is still open.
2. Close EasySIGN if it is open.
3. Do not keep retrying the installer while a security or malware dialog is still active.
4. Make a note of any visible error message or blocked file message.

Step 2: Ask the IT administrator to check for malware or unwanted software

1. Ask the customer’s IT administrator to inspect the PC.
2. Check whether Adaware Web Companion is installed or active.
3. If Adaware Web Companion is present, remove it as malware.
4. Restart the PC after removal if required by the IT administrator or removal tool.

Step 3: Check antivirus, endpoint protection, and security tools

1. Ask the IT administrator to check the antivirus or endpoint security logs.
2. Check whether EasySIGN setup files or installed EasySIGN components were blocked.
3. Check whether EasySIGN files were quarantined.
4. Check whether a product such as Bitdefender blocked the installer or program components.
5. Correct the security rule before reinstalling EasySIGN.

Step 4: Check Windows Smart App Control

1. Open the Windows security settings.
2. Check whether Windows Smart App Control is enabled.
3. Check whether it blocked EasySIGN or EasySIGN components.
4. Adjust the Windows security configuration if the IT administrator confirms that Smart App Control is blocking EasySIGN.
5. Restart Windows if required.

Step 5: Check CCleaner or cleanup tools

1. Check whether CCleaner or another cleanup tool is installed.
2. Check whether it removed EasySIGN files or components.
3. Stop the cleanup tool from removing EasySIGN components.
4. Remove or reconfigure the cleanup tool if needed.
5. Restart Windows if required.

Step 6: Download and reinstall the latest EasySIGN version

1. Download the latest EasySIGN setup from the official EasySIGN download page.
2. Run the installer after the security or cleanup issue has been resolved.
3. Follow the installation steps.
4. Allow the installer to complete.
5. Restart Windows if requested.

Step 7: Test EasySIGN

1. Start EasySIGN.
2. Check whether EasySIGN opens without missing DLL messages.
3. If the issue was output-related, test the printer or plotter again.
4. If the issue was installation-related, confirm that the setup completes normally.
5. If the error returns, ask the IT administrator to check whether the same file is being blocked or removed again.

6. Validation

The issue is solved when:

• The EasySIGN setup completes successfully.

• No malware or third-party security dialog interrupts the setup.

• EasySIGN opens correctly.

• Missing DLL messages no longer appear.

• Required EasySIGN components are not removed or quarantined.

• Windows Smart App Control no longer blocks EasySIGN components.

• CCleaner or cleanup tools no longer remove EasySIGN files.

• Printer, plotter, or spooler-related functions work again if they were affected.

7. Important notes and limitations

• Adaware Web Companion should be treated as malware.

• EasySIGN Support does not remove third-party security software or malware from customer PCs.

• The customer’s IT administrator must handle malware removal and security software configuration.

• Windows Smart App Control can block EasySIGN components.

• CCleaner can remove components that EasySIGN needs.

• Antivirus and endpoint protection tools can block or quarantine EasySIGN files.

• Reinstall EasySIGN only after the blocking, cleanup, or malware issue has been resolved.

• Use the latest EasySIGN setup when reinstalling.

• If the same DLL error returns after reinstalling, something may still be blocking, deleting, or quarantining EasySIGN components.

8. Support checklist

Before escalating the case, check:

• Does the EasySIGN setup complete?

• Does the installer close unexpectedly?

• Does a security or malware-related dialog appear during installation?

• Is Adaware Web Companion present?

• Has the customer’s IT administrator removed Adaware Web Companion?

• Is antivirus or endpoint protection blocking EasySIGN?

• Is Bitdefender or another security product quarantining EasySIGN files?

• Is Windows Smart App Control enabled?

• Did Windows Smart App Control block EasySIGN components?

• Is CCleaner installed?

• Could CCleaner or another cleanup tool have removed EasySIGN files?

• Does EasySIGN show a missing DLL message?

• Is the missing file related to EasySIGN spooler or resource components?

• Has the latest EasySIGN version been downloaded and installed again after the security issue was resolved?

• Does the issue return after reinstalling?

9. Conclusion

When EasySIGN installation, update, or startup fails because files are blocked or missing, check the PC security environment first.

Malware, security software, Windows Smart App Control, and cleanup tools can block or remove required EasySIGN components.

Ask the customer’s IT administrator to remove malware, correct security rules, and stop cleanup tools from removing EasySIGN files. Then reinstall the latest EasySIGN version and test again.

Appendix A - Related paths, settings, files, screenshots, examples, or references

Known tools or features to check:

• Adaware Web Companion

• Windows Smart App Control

• CCleaner

• Antivirus software

• Endpoint protection software

• Security products such as Bitdefender

Example missing DLL messages:

• Cannot find or load Es64SpRESDUTC.DLL

• Trying to find Es64SpRESEngl.DLL

Recommended repair action after the PC security issue is resolved:

• Download and install the latest EasySIGN version again.