Enable scanning in EasySIGN with WIA

Audience

This article is for EasySIGN users who want to scan from a scanner or multifunction printer directly into EasySIGN.

Primary use cases

Use this article when:

• You want to scan from EasySIGN.

• The scanner is connected to the PC, but scanning is not available in EasySIGN.

• The Scan option is not accessible from the EasySIGN menu.

• Your scanner or multifunction printer supports WIA.

• You need to change the scanner interface setting in EasySIGN.

Customer scenario

A user wants to scan an image directly from a scanner or multifunction printer into EasySIGN.

The scanner may be installed and working in Windows, but EasySIGN does not show the scan option as expected.

For scanners that support WIA, changing the EasySIGN scanner setting from Twain to WIA can make scanning available.

Summary

If scanning is not available in EasySIGN, change the Twain setting to WIA.

Use this menu path:

• Menu → File → Settings... → Miscellaneous → Twain → WIA

After changing the setting, check whether scanning is available through:

• Menu → File → Scan

1. Purpose and scope

This article explains how to enable scanning in EasySIGN by using WIA.

It applies to scanners and multifunction printers that support WIA.

It covers:

• Where to find the scanner interface setting in EasySIGN.

• How to change the setting from Twain to WIA.

• How to check whether scanning becomes available.

This article does not cover installing scanner drivers in Windows or troubleshooting scanner hardware.

2. Symptoms or customer problem

You may see one or more of the following symptoms:

• The scanner is connected, but EasySIGN does not scan.

• Menu → File → Scan is not available or not accessible.

• EasySIGN does not appear to detect the scanner.

• The scanner works in Windows, but not from EasySIGN.

• The user wants to activate a scanner or multifunction printer for use inside EasySIGN.

3. Cause or background

EasySIGN can use scanner interfaces for image input.

Some scanners work better through WIA than through Twain. If the EasySIGN setting is not using the correct interface for the scanner, the scan option may not become available.

WIA is a Windows image acquisition interface used by many scanners and multifunction printers.

4. Solution

Change the EasySIGN scanner interface setting to WIA.

Use:

• Menu → File → Settings... → Miscellaneous → Twain → WIA

Then check:

• Menu → File → Scan

5. Step-by-step procedure

Step 1: Check the scanner in Windows

1. Make sure the scanner or multifunction printer is switched on.
2. Make sure the scanner is connected to the PC.
3. Confirm that Windows recognizes the device.
4. If the scanner does not work in Windows, install or repair the scanner driver first.

Step 2: Open the EasySIGN settings

1. Open EasySIGN.
2. Go to Menu → File.
3. Choose Settings....

Step 3: Change the Twain setting to WIA

1. In the settings window, open Miscellaneous.
2. Find the Twain section.
3. Select WIA.
4. Confirm or close the settings window.

Step 4: Open the scan menu

1. Go to Menu → File.
2. Choose Scan.
3. Check whether the scanner is now available.
4. Start a test scan if the scanner appears.

Step 5: Test the scanned result

1. Scan a small test image.
2. Confirm that the image appears in EasySIGN.
3. Save the EasySIGN worksheet if the scan result is correct.

6. Validation

The issue is solved when:

• Menu → File → Scan is accessible.

• The scanner can be selected or started from EasySIGN.

• A test scan can be completed.

• The scanned image appears in the EasySIGN worksheet.

• The user can continue the intended scan workflow.

7. Important notes and limitations

• The exact English menu path is Menu → File → Settings... → Miscellaneous → Twain → WIA.

• This applies generally to scanners that support WIA.

• The source case involved a Brother device, but the article is not limited to Brother devices.

• The scanner must be correctly installed and working in Windows.

• If the scanner is not detected by Windows, EasySIGN cannot use it until the Windows scanner setup is working.

• If WIA does not solve the issue, further scanner driver or Windows device troubleshooting may be required.

8. Support checklist

Before escalating the case, check:

• Is the scanner or multifunction printer switched on?

• Is the scanner connected to the PC?

• Does Windows recognize the scanner?

• Does the scanner work outside EasySIGN?

• Has the customer opened Menu → File → Settings... → Miscellaneous?

• Is the Twain setting changed to WIA?

• Is Menu → File → Scan accessible after the setting change?

• Can a test scan be completed?

• Does the scanned image appear in EasySIGN?

9. Conclusion

If scanning is not available in EasySIGN, the scanner interface setting may need to be changed.

For scanners that support WIA, go to Menu → File → Settings... → Miscellaneous → Twain → WIA.

After changing the setting, use Menu → File → Scan to start scanning from EasySIGN.