Change the email address of an EasySIGN license user

Created by Paul Schoofs, Modified on Mon, 8 Jun at 10:35 PM by Paul Schoofs

Audience

This article is for EasySIGN license users who want to change the email address connected to their EasySIGN account.

Primary use cases

Use this article when:

• You want to change the email address used for your EasySIGN license account.

• Your company wants the license user email address to be updated.

• A reseller wants to know whether the license user email address can be changed from the reseller account.

• You receive a message that the new email address is already registered.

• You need to know where license user details can be changed.

Customer scenario

An EasySIGN license is connected to a license user account.

The license user may need to change the email address because the current email address is no longer correct, the user has changed role, or the company wants to use another email address.

The license user can change their own email address after signing in to the EasySIGN account.

Summary

The license user can change the email address through:

• My account → My Details

The user must sign in with the current EasySIGN license user email address.

A reseller cannot change the license user email address from the reseller account, because the license user details belong to the license user account.

If the new email address is already registered to another EasySIGN account, the change cannot be completed. EasySIGN Support cannot merge accounts or manually change the email address to an address that is already registered.

1. Purpose and scope

This article explains how to change the email address of an EasySIGN license user.

It covers:

• Where the license user can change the email address.

• Why the reseller account cannot change license user details.

• What happens if the new email address is already registered.

• When support may need more information.

This article is about changing the email address of the EasySIGN account user. It does not cover commercial license ownership changes, contract changes, subscription transfers, or invoice administration.

2. Symptoms or customer problem

You may need this article when:

• The current license user email address is no longer correct.

• The license user wants to use another email address.

• A reseller cannot find where to change the user email address.

• The change fails because the new email address is already in use.

• The customer asks EasySIGN Support to manually change the email address.

3. Cause or background

The EasySIGN license user email address is part of the license user account.

This means:

• The license user must change their own account details.

• The change is made from the license user account, not from the reseller account.

• The same email address cannot be used for multiple EasySIGN accounts.

• If the new email address is already registered, the system cannot use that email address for another account.

EasySIGN Support cannot merge separate accounts or manually override an email address conflict when the new email address is already registered.

4. Solution

• My account → My Details

Use an email address that is not already registered to another EasySIGN account.

5. Step-by-step procedure

Step 1: Sign in with the current license user account

Go to the EasySIGN account environment.
Sign in with the current email address of the EasySIGN license user.
Make sure you are signed in as the license user whose email address must be changed.

Step 2: Open My Details

Go to My account.
Open My Details.
Check the current account details.

Step 3: Change the email address

Enter the new email address.
Check the spelling of the new email address carefully.
Save the change.
Follow any confirmation steps shown in the account environment.

Step 4: Check whether the new email address is accepted

If the change is accepted, sign out.
Sign in again with the new email address.
Check that the EasySIGN license access is still available.
If the new email address is already registered, use another email address or contact EasySIGN Support for advice.

6. Validation

The change is successful when:

• The license user can sign in with the new email address.

• The old email address is no longer needed for signing in.

• The EasySIGN license is still available in the user account.

• The new email address is not already registered to another EasySIGN account.

7. Important notes and limitations

• The email address must be changed by the license user from the license user account.

• The reseller account cannot change the license user email address.

• Use My account → My Details to change the account email address.

• The new email address must not already be registered to another EasySIGN account.

• EasySIGN Support cannot merge accounts.

• EasySIGN Support cannot manually change the email address to an address that is already registered.

• This article does not cover commercial license ownership changes, contract changes, or invoice administration.

8. Support checklist

Before escalating the case, check:

• Is the request about the license user email address?

• Is the customer signed in with the current license user email address?

• Has the customer checked My account → My Details?

• Is the request coming from a reseller account?

• Is the new email address already registered to another EasySIGN account?

• Has the customer tried a different email address that is not already registered?

• Is the request actually about license ownership, contract administration, or invoice data instead of account email details?

9. Conclusion

The EasySIGN license user can change the account email address through My account → My Details after signing in with the current license user account.

A reseller cannot change this from the reseller account.

If the new email address is already registered, the change cannot be completed. EasySIGN Support cannot merge accounts or manually override that email address conflict.